|Arctic Office Products is an Alaskan owned and operated office products dealer. Established in 1946, Arctic Office Products employs more than 100 Alaskans. We are the largest full service office products dealer in the state, providing furniture, office supplies, office machines, and a factory trained service department.
Alaska First – Our Alaska First philosophy is the backbone of our organization. We began as a small Alaskan business in 1946 and have grown to more than 100 associates serving rural and urban Alaska. AOP is the only full-line office products company in Alaska. We offer top-quality office furnishings, an enormous array of office supplies and the leading-edge office equipment technology. We proudly employ 17 Canon and Sharp factory-trained service technicians. Despite the logistical and climatic challenges we face in Alaska, we consistently respond to customer calls in a rapid manner.
It is not just our product selection, but also our people, the spirit of our workplace, and our commitment to ethical values that make us an outstanding company to work with. Arctic Office Products’ goal is to develop and maintain long-term customer relations that are mutually beneficial. Our commitment is to offer our customers competitive pricing, quality products, and excellent value molded with old fashion customer service. We encourage our customers to evaluate our product and services so that we may continually improve our offering.
Your purchase must be returned in resalable condition with the original packaging, within 90 days of purchase for full credit, including Universal Product Code (UPC), manuals, parts and your receipt or packing slip. Some exceptions are noted on the invoice.
Damaged or defective products will be credited upon receipt or handled by the manufacture during the warranty period. These guidelines do not apply to any products sold as clearance merchandise, floor samples, or 'as-is'
CLEARANCE & CUSTOM ORDERS are non-returnable; sale is final, and sold 'as-is’.
Your refund will be based on your original form of payment:
Cash refunds will only be given when the original form of payment for purchase was cash. If the purchase exceeds $100.00, your money will be refunded in the form of a company check.
All credit card purchases will be refunded back to the original credit card that product was purchased on.
All check purchases will be refunded 14 days after the original check has cleared; check refunds will be done in the form of a company check mailed to customer.
A credit will be issued off of the billing invoice at the time of the products return. All Credits will appear on your month end statement.
SPECIAL ORDERS Effective July 1st 2012
All special-order items are to be prepaid at the time of ordering; unless the product is being charged to a charge account that is set up with Arctic Office Products. Notice, all NON-stock items returned regardless of an account will be charged a minimum restocking fee of 25% of the purchase price. Items not returnable to the manufacturer cannot be credited. Food and beverage items are non-returnable.
Arctic Office Products reserves the right to amend these terms at any time and reserves the right to deny any return.