In business, time is money. So, we understand that when there’s a problem with your equipment, you need it fixed right away. That’s why we dispatch one of our 16 Service Technicians on a per-call basis. Many of our competitors will direct you to a “Call Center” that is not located in Alaska. This form of dispatching has each technician manage their own territory and forces you to wait until a specific tech can help you, which can leave the customer down for one or two days before the technician responds. But at Arctic Office Products, we provide same-day service averaging approximately a 2- to 3-hour response time.